Cancellation policy

We understand that plans can change unexpectedly. Our cancellation policy is designed to offer you peace of mind while ensuring fair planning for all parties.

At Microcosmo La Spezia, we offer fair and transparent booking terms to help you plan your stay with confidence.

Flexible Booking Terms

• Full refund for cancellations made 15 days or more before check-in.

• For cancellations made between 14 and 7 days before check-in, 50% of the total booking amount will be refunded.

• For cancellations made less than 7 days before check-in, or in case of no-show or early departure, the entire stay is non-refundable.

Modifications

• You may request to change your reservation dates up to 15 days before arrival, subject to availability and rate differences.

Exceptional Circumstances

In case of unforeseen events such as travel bans or emergencies, we’ll review each case individually and do our best to provide a fair solution or credit for a future stay.

Privacy policy

Effective Date: 21/04/2025

This Privacy Policy explains how we collect, use, and protect your personal data when you visit or use the website of Microcosmo La Spezia, a private holiday home located in La Spezia, Italy.

By using this website, you agree to the terms of this policy.

1. Who We Are

Microcosmo La Spezia

Holiday rental based in La Spezia, Italy

Email: microcosmo.spezia@gmail.com

Phone: +39 393 05 393 40

Website: https://microcosmo.myweb.smoobu.com/

We are the data controller responsible for your personal information.

2. What Information We Collect

When you use our website or book a stay, we may collect the following data:

• Name and surname

• Email address

• Phone number

• Booking information (dates, guests, preferences)

• Payment-related data (processed securely via external booking platforms like Airbnb or Stripe)

• Any message or inquiry you submit via contact forms

• Technical data (IP address, browser, device type, cookies – if applicable)

3. How We Use Your Information

We use your data to:

• Respond to inquiries and messages

• Manage bookings and provide guest services

• Fulfil legal obligations (e.g., registration with local authorities)

• Improve our website and services

4. Legal Basis for Processing (as per GDPR)

We process your personal data on the following bases:

 • Your consent (e.g., contact forms, newsletter)

• Contractual necessity (e.g., managing a booking)

• Legal obligation (e.g., reporting guest data to local authorities)

• Legitimate interest (e.g., improving our services)

5. How We Store and Protect Your Data

Your data is stored securely and only for the time necessary to fulfil the purpose for which it was collected, including legal and tax-related retention periods.

We implement reasonable technical and organizational measures to prevent unauthorized access, loss, or misuse of your data.

6. Sharing of Data

We do not sell or share your personal data for marketing purposes.

We may share data with:

• Booking platforms (e.g., Airbnb)

• Payment processors (e.g., Stripe, PayPal)

• Local authorities, only if legally required

All third parties are expected to comply with data protection regulations.

7. Your Rights (under GDPR)

You have the right to:

• Access your personal data

• Correct or update inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• File a complaint with the Italian Data Protection Authority (Garante Privacy)

To exercise these rights, contact us at: microcosmo.spezia@gmail.com

8. Cookies

This website may use cookies to:

• Analyze website traffic (via Google Analytics or similar tools)

• Improve performance and user experience

• Remember preferences

You can manage cookies in your browser settings at any time.

9. Changes to This Privacy Policy

This policy may be updated from time to time. We recommend checking this page periodically to stay informed of any changes. Continued use of the website indicates your acceptance of the current version.

Questions?

For any questions regarding this policy or your personal data, contact us at:

microcosmo.spezia@gmail.com